Return & Refund Policy G.aroma
We are a small family-owned brand, and all of our products are handcrafted and made to order specifically for each customer.
Because of this, all sales are final, and we do not accept returns or exchanges.
Why We Do Not Accept Returns:
Each product is created individually for a specific order.
This means that:
- every item is custom-made,
- products cannot be resold or reused for another customer,
- production begins shortly after the order is placed.
For these reasons, we are unable to accept returns or issue refunds once an item has been produced and shipped.
Damaged or Incorrect OrdersIf you receive an item that is:
- damaged during shipping, or
- incorrect compared to your original order,
please contact us within 72 hours of receiving your order and provide:
- your order number,
- clear photos of the item and packaging,
- a brief description of the issue.
We will carefully review the situation and offer a fair and reasonable resolution, such as a replacement or another appropriate solution.
Order Cancellations:
Order cancellations are only possible before production has begun.
Once an order has entered production, cancellations and refunds are no longer possible.
Contact InformationIf you have any questions regarding our Return & Refund Policy, please contact us through the Contact section or email us at:
We truly appreciate your understanding and thank you for supporting our small handmade business.
